Privacy Policy

Information we collect

When you contact us, join a guest list, make a booking or subscribe, we receive the details you provide, such as your name, email address and request. For newsletters, we also record your subscription status and consent information. Technical information, such as your IP address and browser details, may be processed to operate and protect the website.

How we use it

We use your information to answer enquiries, manage guest-list requests and fulfil bookings. Our lawful bases include taking steps at your request or fulfilling a contract, legitimate interests in responding to enquiries and keeping the website secure, and legal obligations where applicable. Email marketing relies on your consent.

Newsletters and marketing

If you choose to subscribe, we use your name and email address to send Cupids news, event updates, private-party announcements and offers. New subscribers receive a confirmation email to verify their subscription before receiving marketing emails.

Marketing consent is optional and separate from guest-list or booking requests. Leaving the marketing box unticked does not prevent you from submitting your request.

Unsubscribing

You can withdraw your marketing consent or object to direct marketing at any time using the unsubscribe link in our marketing emails or by contacting us below. This does not affect earlier lawful use of your information. We may still send non-marketing messages needed for your enquiries, guest-list requests or bookings.

Our website and email services

We use Fluent Forms to collect form submissions and FluentCRM within our WordPress website to manage subscriptions. Hostinger provides our hosting and SMTP email delivery. Email delivery involves processing recipient addresses and message content. Relevant information may also be handled by providers supporting our booking, security and font services, or disclosed when legally required.

How long we keep information

We retain information for as long as needed to handle your request, provide the service and meet applicable record-keeping or legal requirements. Newsletter details are retained while your subscription remains active and needed. After you unsubscribe, we retain limited records where necessary to honour your opt-out and demonstrate consent or its withdrawal.

Cookies and other services

You can control cookies through your browser settings; restricting them may affect website features. External booking and social media platforms have their own privacy notices, which you should read before sharing information with them.

Your privacy rights

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, or object to its use. For privacy questions or requests, contact us using the email below.